American Express
2019 -2021
As a Principal Design Lead at American Express, I played a pivotal role in shaping the future of our mobile app by spearheading the development of innovative features in payments, lending, and digital partnerships. My leadership extended to the creation of our Native Design Language platform, which significantly enhanced collaboration and efficiency across multiple product teams. During my tenure, I successfully expanded the Phoenix design team from a solo operation into a dynamic group of six skilled designers, aligning our capabilities closely with the needs of Product and Engineering.
The Next Generation of Bill Payments
One of my most impactful projects at American Express involved a comprehensive overhaul of the mobile bill payment flow—a critical system that had remained stagnant for years. The challenge was twofold: modernizing the interface to accommodate an expanding array of payment methods and ensuring scalability for global markets.
Considerations, core principles and logic mapping
This redesign required not only a fresh visual approach but also a thorough reevaluation of our organizational structure and engineering processes. By fostering close collaboration with cross-functional teams - including product managers, engineers, and user researchers - we successfully rebuilt the payment experience. This resulted in a flexible, future-proof solution that significantly enhanced user experience while streamlining backend frameworks.
More to come soon…